Free Ebook Joint Cognitive Systems: Patterns in Cognitive Systems Engineering, by David D. Woods, Erik Hollnagel
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Joint Cognitive Systems: Patterns in Cognitive Systems Engineering, by David D. Woods, Erik Hollnagel
Free Ebook Joint Cognitive Systems: Patterns in Cognitive Systems Engineering, by David D. Woods, Erik Hollnagel
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Our fascination with new technologies is based on the assumption that more powerful automation will overcome human limitations and make our systems 'faster, better, cheaper,' resulting in simple, easy tasks for people. But how does new technology and more powerful automation change our work?
Research in Cognitive Systems Engineering (CSE) looks at the intersection of people, technology, and work. What it has found is not stories of simplification through more automation, but stories of complexity and adaptation. When work changed through new technology, practitioners had to cope with new complexities and tighter constraints. They adapted their strategies and the artifacts to work around difficulties and accomplish their goals as responsible agents. The surprise was that new powers had transformed work, creating new roles, new decisions, and new vulnerabilities. Ironically, more autonomous machines have created the requirement for more sophisticated forms of coordination across people, and across people and machines, to adapt to new demands and pressures.
This book synthesizes these emergent Patterns though stories about coordination and mis-coordination, resilience and brittleness, affordance and clumsiness in a variety of settings, from a hospital intensive care unit, to a nuclear power control room, to a space shuttle control center. The stories reveal how new demands make work difficult, how people at work adapt but get trapped by complexity, and how people at a distance from work oversimplify their perceptions of the complexities, squeezing practitioners. The authors explore how CSE observes at the intersection of people, technology, and work, how CSE abstracts patterns behind the surface details and wide variations, and how CSE discovers promising new directions to help people cope with complexities. The stories of CSE show that one key to well-adapted work is the ability to be prepared to be surprised. Are you ready?
- Sales Rank: #1194174 in Books
- Brand: Brand: CRC Press
- Published on: 2006-03-27
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x 6.25" w x .75" l, 1.02 pounds
- Binding: Hardcover
- 232 pages
- Used Book in Good Condition
Review
This book was written by pioneers in the field and offers a principled approach to studying human work with complex technology. … It seems destined to become a classic in the field.
- Books-on-Line
In the nine compact chapters of Joint Cognitive Systems (JCS), two recognized figures in the field of human factors provide an understandable overview of cognitive systems engineering (CSE) and joint cognitive systems. …Fascinating topics are well explained for readers of any level of expertise.
-HCI International News, Jan. 2006, No. 14
Most helpful customer reviews
3 of 8 people found the following review helpful.
Provides the Basic Theories
By John Matlock
There has always been an interface between man and machine. In the earliest cave man days it was learned that fastening a rock to the end of a stick made a club, or if sharpened an axe. But it is only in the 1900's that the man machine interface began to be really complex. And it was only in the late 1900's that serious work began on how best to handle this interface.
This book was written by pioneers in the field and offers a principled approach to studying human work with complex technology. It describes a conceptual framework for analysis and concrete methods for the design of man machine interfaces where the amount of information to be transfered between man and machine can be analyzed and structured for its best effect.
This book takes a rather theoretical approach to the problem giving few concrete examples. It seems destined to become a clasic in the field.
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